Frequently ask questions

How do I get started?

You can start by pressing the order now button. You can choose a plan, delivery or pick up location and fill out your personal and billing information. After that you can choose your meals from our weekly menu and get ready to receive your meal choices and start living healthier.

What if I have an allergy or dietary restriction?

If you have any allergy or dietary restriction please contact us first before signing up. Your health is our main concern and we want to make sure our meal plans are right for you.

Are my meals fresh?

Meals are fresh and cooked by our chefs for you twice a week. They are made from scratch and they must be kept under refrigeration and consumed within 3 to 4 days.

Can I cancel my orders?

If you wish to cancel your order please give us 3 days in advance and your meals will be credited back to your account no monetary or cash refunds will be given.

How big are the meal portions?

Most of our meals will contain between 4 to 6 ounces of protein. Which is the standard recommended for living an active lifestyle. Your starchy carbs will be limited to dietary guidelines not to exceed between half and one cup portion per meal. 

When will I receive my menu?

Our weekly menu will be displayed on our website every Monday. The first delivery for each menu will be the following Monday.

What days are the meals delivered?

Meals are delivered twice a week. Monday and Thursday.
For customers in Honolulu, Kaneohe and Kailua area, their Monday delivery could be moved up to Sunday depending on our number of orders for that week. Customers will always be contacted and notified in advance in those situations.

How much is the delivery cost?

There will be a $7.50 delivery charge (excluding tip), per delivery, added to the selected subscription plan.  The 10 meal plan and 21 meal plan are charged for 2 deliveries up front and the 90 meal plan is charged with 12.  If you need more deliveries we will invoice separately after your next order.

What is the order deadline?

Our menu comes out every Monday. You have until 11:59pm of that week’s Friday to sign up and place your menu order.

Can I choose what plates I want?

Yes. Our weekly menu will have 12 options. 2 breakfasts, 10 lunches and  dinners. You can choose one of each or several of a specific one if you prefer. 

What if I forgot to choose my plates after I placed my order?

If you purchased a Meal Plan but did not select any meals before that week's deadline, no meals will be delivered to you from that menu.
Your meal credits will just roll over for the following week and you can make a selection from the next week's menu.

What if I don’t want 21 plates in a week?

You can order as many or as little as you'd like. Your remaining credits will rollover for future menus.  For example if you order 3 meals the first week and want to skip the week after those 18 credits will be in your Aina Wallet until you're ready to use them.  

How do I pause my subscription or skip a week?

We do not offer a subscription model. If you want automatic ordering , please call us and we can arrange it.

What happens if I pause my subscription?

If you need to pause your subscription you can do so at anytime.
If you want to pause your subscription indefinitely but still have meal credits please contact us when you wish to redeem them.

Is there any preservatives in your food?

We try to mostly prepare everything from scratch with raw/natural ingredients, however, some of the products we use are pre packaged and they may contain FDA approved preservatives.

How long do the meals last?

Our meals need to be kept under refrigeration and be consumed within 3 to 4 days. If meals are frozen they can last up to 7 to 10 days.